RETURNS AND REFUNDS
In case of withdrawal, the Customer is required to return the goods by shipment within ten (10) working days from the date of receipt.
The shipping costs will be borne by DIALETTO which will send the courier for the withdrawal of the goods in return.
It is essential for the Customer to reclaim that the integrity of the products that are intended to be returned is preserved. In particular, the products must not have been used, damaged, or defective in the product’s components and must be returned in their original packaging.
DIALETTO, after receiving the Return and verifying that all the above mentioned terms and conditions have been respected, will send to the Customer an acknowledgment of acceptance of the return and will refund the cost of the products in the shortest possible time, Thirty (30) days after the date on which you become aware of the exercise of the right of withdrawal by the Customer.
Complete the form below with the order number, you will receive an email with details for the replacement or refund.